cross-posted from: https://poptalk.scrubbles.tech/post/2333639

I was just forwarded this someone in my household who watches our server. That’s it folks. I’ve been a hold out for a long time, but this is honestly it.

They want me to pay to stream content that I bought from my hardware transcoded also on my hardware.

I’ll say it. As of today, I say Plex is dead. Luckily I’ve been setting up Jellyfin, I guess it’s time to make it production ready.

Edit: I have a Plex Pass. More comments saying “Just buy a plex pass” are seriously not getting it. I have a Plex Pass and my users are still getting this.

And for the thousandth person who wants to say the same things to me:

  • YES I know I’m unaffected as a Plex Pass owner.
  • My users were immediately angry at it, which made me angry. Our users don’t understand what plex pass is, and they shouldn’t have to, that’s why I had it. The fact that they were pinged even though it should have kept working is horribly sloppy
  • Plex is still removing functionality. I don’t care that “People should pay their fair share”. If Plex wants to put every new feature behind a paywall, that’s completely okay. They are removing functionality.
    • “But they have cloud costs”. Remote streaming is negligible to them. It’s a dynamic DNS service. Plex client logs in, asks where server is, plex cloud responds with the IP and port of where server is located. That’s it.
    • “Good luck finding another remote streaming” - Again, Plex just opens up an IP and port. Jellyfin also just opens up an IP and port (Hold on jellyfin folks I know, security, that’s a separate conversation). All “remote streaming” is is their dynamic dns. Literal pennies to them. Know what actually is costing them money? Hosting all of that ad-supported “free” content that they’re probably losing money on.

In short, I don’t care how you justify it. Plex is doing something shitty. They’re removing functionality that has been free for years. I’m not responding to any more of your comments repeating the same arguments over and over.

    • legion02@lemmy.world
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      24 days ago

      Doesn’t jellyfin just not do this at all? Like if you want to stream remotely you need to figure out a vpn solution to do it?

      • Semperverus@lemmy.world
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        24 days ago

        You can stream remotely via jellyfin if you expose your server to the internet. VPN is safer but not the only option.

      • themachine@lemmy.world
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        24 days ago

        No. You have to expose your server to the internet in some way bit you don’t have to set up some sort of VPN. There are plenty of people who will tell you how awful of an idea it is but if you make smart choices it’s not a big deal.

      • CmdrShepard42@lemm.ee
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        24 days ago

        Not necessarily a VPN but you’re 100% on your own for security. When i used to run Emby, I had a white-list IPs but this doesn’t work great since most ISPs rotate IPs over time and if you’re on wireless it could change all the time.

      • charles@lemmy.ca
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        24 days ago

        You’re 100% correct. I always find it funny how hardcore some people are with jellyfin vs Plex. I’ll probably end up getting downvotes on this but imo Plex is way simpler to setup and keep running, and as a lifetime pass owner, I’ve very rarely felt like my experience has been deteriorated by any of the changes that the jellyfin crowd freaks out about. Plus plexamp is honestly such a great music player. I’ll happily keep running Plex for the foreseeable future.

        • akilou@sh.itjust.works
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          24 days ago

          Dude how the hell am I supposed to walk my mom through setting up tailscale on her Roku?

          And what if you have multiple friends all sharing each others libraries?

          This is not a feasible solution let alone a “very easy” one.

          • fossilesque@mander.xyz
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            24 days ago

            I was thinking a computer! Multiple people can connect to your tailscale and jellyfin at once. That’s not so much an issue. Other than that, there’s not so much more than installing the app and signing in with email or Google then sending them a link. I use a shared email and pass to speed up the process.

        • CmdrShepard42@lemm.ee
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          24 days ago

          “Very easy” assuming you aren’t trying to share with non-technical people or your elderly parents.

        • legion02@lemmy.world
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          24 days ago

          Completely unreasonable to need to walk people through this. It’s OK to say jellyfin can’t do remote access.

        • themachine@lemmy.world
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          24 days ago

          That is not correct. A VPN would be one method but you can also just expose the service to the internet in a number of ways and accomplish the same thing Plex provides.

          • mobotsar@sh.itjust.works
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            24 days ago

            You probably shouldn’t just expose jellyfin to the internet quite yet though. There are some ongoing efforts to fix unauthenticated endpoint problems.

              • mobotsar@sh.itjust.works
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                23 days ago

                To be fair, there has been very slow progress toward securing some endpoints. But yeah, I was probably being too charitable; the project places way too much emphasis on “backward compatibility” and not enough on security.

          • sudneo@lemm.ee
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            24 days ago

            Not to be “achtuallying” bit VPN is not a way to remote stream, it’s a way to bring remote clients in the local network.

            Likewise exposing services on the internet…not really going to happen esepcially for people - like me - that run plex/jellyfin on their NAS.

            I don’t have a horse in this race, i don’t use remote streaming, I only ever streamed from my nas to my 2 TVs, and I am experimenting with jellyfin. But for those who do need remote streaming, jellyfin is going to be problematic.

      • merthyr1831@lemmy.ml
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        24 days ago

        I use a non-rooted docker, reverse proxy, and cloudfare domain. I know Jellyfin has some API security issues but I’m still unconvinced that any of them can be used to escalate to any level that would threaten my server (or even my instance of Jellyfin).

    • GissaMittJobb@lemmy.ml
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      24 days ago

      Jellyfin is better anyway

      I wish this were true, but as a multi-year Plex-to-Jellyfin migrant, I have to point out that Plex was the better software.

      I still choose to run Jellyfin for other reasons (don’t like the commercial path Plex is taking, among others), but I still do miss the better reliability and larger feature set in the Plex software stack.

  • Darkassassin07@lemmy.ca
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    24 days ago

    I got the same email.

    I haven’t had plex installed for over 7 years, and I’ve NEVER used the shared libraries feature.

    We noticed that you’ve accessed libraries from friends and family in the past

    They’ve apparently noticed activity that’s never occurred.

    • Scrubbles@poptalk.scrubbles.techOP
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      24 days ago

      Others in another thread are trying to convince me that the email is wrong, that my Plex Pass should mean everyone gets to stream for free. The email, however, kinda indicates otherwise. So who knows what’s going on over there, but either way - I’m done

      • PsychoNaut@lemmy.ml
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        24 days ago

        The email you posted specifically says if you have PLEX Pass users can stream for free.

      • assaultpotato@sh.itjust.works
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        24 days ago

        Per the email text and Plex’s policy, they are correct - only Server Owners need the Pass.

        That said I moved to Jellyfin months ago when they announced it.

        • Scrubbles@poptalk.scrubbles.techOP
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          24 days ago

          Except I have a pass and my users are still getting the email. So either they’re incompetent sending out the emails, they are trying to trick my users into thinking they need to pay, or they’re lying and they will need to pay eventually… All of those reasons tell me it’s time to stop using Plex.

          • Psychadelligoat@lemmy.dbzer0.com
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            24 days ago

            Yeah, they shot an email to everyone with an account, it’s pretty normal. It explicitly says:

            Alternatively, server owners can buy a Plex pass

            Which is pretty clear language

      • AmbiguousProps@lemmy.today
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        24 days ago

        I don’t quite understand your confusion, they sent the email to everyone with an account. The email indicates clearly that if a server owner has a Plex pass, the users do not need it. The email is not “wrong”.

        • NameTaken@lemmy.world
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          24 days ago

          Instead of taking a minute to just read the entire email, they decided to go immediately to the internet to complain. Then when people explained to them multiple times what is going on they decided to argue with them instead of ya know reading the email. The internet is alive and well.

        • Scrubbles@poptalk.scrubbles.techOP
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          24 days ago

          My users are upset, and that makes me upset. I’ve been fielding calls and messages from them for the last hour where they’re worried they have to start paying. So yeah, I don’t really care that it doesn’t apply to them, Plex sent an email that to the average user looks like they need to start paying. That was a shitty move on their part.

          They could have done a banner on each client if they connected to a non-plex pass server and said “Hey starting in a few days, this won’t be free”, and left plex pass ones alone. They could have narrowed the emails down to “If you’ve connected to a free server in the last year”. It appears that they just blasted it out. I know for a fact that one of the accounts has never connected to a free server.e

          And all of that is ignoring that it was free for a decade already, so why is it suddenly a “premium” service. So yeah, they bungled the entire situation, and I’m out.

          • AmbiguousProps@lemmy.today
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            24 days ago

            Your users shouldn’t be upset because nothing has changed for them. It shouldn’t be the end of the world to tell your users that nothing has changed. None of my users have reached out.

            I’ll agree that they should have only sent it to affected users.

            Your users might be more upset that you’re pulling the plug and will require technically involved setups such as tailscale for Jellyfin. Gotta pick your battles.

          • jumjummy@lemmy.world
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            24 days ago

            Your users are upset? Either they’re damn entitled, or you’re charging them like one of those “streaming” services.

            Who gets upset with an email when it clearly states what’s going on regarding the Plex Pass.

            Funny to hear all the complaining from people about Plex. I’ve been using it for years and bought a lifetime pass years ago because I wanted to support them. If you’ve been using it for so long and loved it, I question why you never bought a pass?

            • RaccoonBall@lemm.ee
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              23 days ago

              I thought illiterate user friendliness was plex’s number 1 feature? That’s what half the comments in here are saying.

  • Qlin@lemmy.dbzer0.com
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    22 days ago

    Do you guys know a way on jellyfin to download media to the phone in lower quality/ less storage intense? This is the only thing I miss in my jellyfin instance

  • derry@midwest.social
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    24 days ago

    I see some posts taking about jellyfin and tailscale and I find it interesting that it’s not mentioned tailscale is a private company. Why are they not being held to the same standard as Plex? How long before it becomes enshittified? I saw they have a free plan but give it time until they realize the number of users in the free tier are large enough to monetize. edit: I’m prepared to be down voted but mark this and see where it at.

  • magic_smoke@lemmy.blahaj.zone
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    23 days ago

    People are saying switch to jellyfin, which I’m all for. But you’re expecting a service which will make remote access easy like Plex ur kinda fucked.

    I mean if have to set up wireguard or whatever for Jellyfin you could just do the same for Plex?

    Again go to jellyfin either way, proprietary software can suck my gurl cawk, but either way you need a VPN or open ports.

  • bktheman@awful.systems
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    23 days ago

    Thank you for posting this. I thought it was just me.

    In my case, one user actually lost access entirely to my libraries, the updated app was trying to force him to buy a personal pass, even though I have a Plex pass.

    I had him reset his app and clear cache, to no avail. I ended up having to REMOVE his access to my libraries, and then reshare them to him, before he could access them again.

    He was quite upset at Plex during the entire process.

    Then the next day, he got this same email, and was frustrated all over again thinking he was gonna have to fight it again.

    Really terrible customer service here, very sloppy. Aside from the fact that this is a greedy cash grab, it’s just being done poorly.

    Jellyfin still isn’t feature packed enough for me to switch to, unfortunately.

  • Samsy@lemmy.ml
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    22 days ago

    As someone, who started with jellyfin, I never saw the reasons for the existence of Plex. There is no difference and people pay for it?

    Hey Plex users, save your money and buy a coffee for the jellyfin team!