It’s much easier for me to manage if it’s a file issue though. It’s much more difficult to manage an actual network 3000 miles away, especially if something actually goes wrong. Basically, “it won’t play” can be checked locally. If it doesn’t play locally, I’m happy to fix it. But I’m not about to troubleshoot her network issues for her.

Saying I’m “supporting a chunk of her network” is like saying Netflix supports a chunk of their users’ networks. It’s just not true.