I haven’t seen how Lemmy responds to troubleshooting requests about Linux. But I remember some Linux Reddit communities being full of vitriol of like “don’t use things you don’t understand” or like “distro? version? Hardware specs? Logs? Did you even search?” Which I believe led to people just starting out uncomfortable with asking for help there

engineers are just letting

That’s a bold claim cotton, I’m sure there are no project managers, middle managers, or executives involved